Base Commerce Privacy Policy


Your privacy is one of our most important concerns. As a non-bank financial institution and financial services technology platform, one of our primary responsibilities is the protection of any information with which you have shared and entrusted to us. Under no circumstances do we sell or rent your personal or business information to third parties for their marketing purposes without your explicit consent.

Please review this privacy policy to learn more about the ways in which we use and protect your information. We want you to understand our privacy practices and in doing so, have complete confidence in us and our commitment to you as a user or customer.

The privacy practices presented here apply to our services offered by www.basecommerce.com or any accessible sub-domains operated by Base Commerce to include this website (the "Site"). By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms of this policy, then please do not use or access this Site.

This Privacy Policy describes the collection, retention and dissemination of information, which you have provided to us as you utilize our services. This is information which we must collect from you in order to provide the services for which you are enrolling or wherein you are utilizing this Site as a resource.

By accepting the Privacy Policy and any other agreement presented to you on the Site, you expressly consent to our use and disclosure of your personal and business information in strict accordance with this Privacy Policy.

Collection of Information

Our purpose in collecting information from you is to provide you with products and service which meet your needs. Information you provide allows us to suggest optimal service offerings, and insure a beneficial customer experience. We only collect information about you that we consider necessary for this purpose.

You can explore the Site without telling us who you are or revealing any information about yourself or your organization. When you voluntarily provide information to us, you are not anonymous to us. If you choose to enroll in our services, we may require you to provide the necessary contact and identifying information, billing information and other information you enter on the secure forms or applications on the Site. We will clearly indicate which fields are required and which fields are optional. You have the option to not provide any information by electing not to apply for or enroll in a particular service. Under some circumstances we may require some additional financial or personal information about you as this may be necessary in order to meet certain guidelines and regulations when applying for a merchant account. A merchant account is considered to be a financial services account and federal law requires that we verify your identity and certain other information in order to comply with all applicable laws and regulations.

We track certain information based upon your use of this Site. We use this information to do internal research on our users' interests, and behavior in order to better understand our customers. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Site to help assess our how people use the Site as well as allow us to measure the effectiveness of certain promotions or advertising campaigns. "Cookies" are small files placed on your hard drive that assist us in providing our services and communicating with you. We provide certain features that are only accessible through the use of a "cookie". You may always decline any cookies if your browser permits you to do so.

If you send us any correspondence or respond to messages or information which we send you, such as emails, we may collect such information into a file specific to you.

Communications sent to you from the Site

On occasions it is necessary to communicate with you if we need to alert you of a matter that impacts your service such as a system or product update or if your activity is of a concern to us. Generally, users may not opt-out of these communications as they are necessary in order to properly utilize the services, though you can deactivate your account. We also may send you emails or direct postal mailings informing you about new products or services. You may opt out of receiving any notifications from us that are promotional in nature.

Information Sharing

We may be required to disclose information where required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

We also share aggregated demographic information with our partners and advertisers. No personally identifiable information is included in this information.

As a provider of payment services, we are required to share your personal and business information with our Sponsoring Banks in order to allow the banks to meet their own regulatory and policy requirements. To the extent that these entities have access to your information, they will treat it in a highly protective manner as is commensurate with the banks own security and privacy policy as with any information they would obtain from a banking client.

We may provide your information to, or request information about you from, third party service providers such as credit bureaus as required to perform necessary identity verification or other similar purposes as required by applicable regulations and for the purposes of protecting ourselves from fraud or other losses or damages that can arise if payment service accounts are acquired under false identities or for illegal or inappropriate purposes.

Opting-Out of email Communications

If you no longer wish to receive promotional communications from us at any time, you may opt-out of receiving these communications by replying to unsubscribe in the subject line in the promotional email.

Information Security

We take every precaution to protect our user's and customer's information. When users submit sensitive information via the Site or when utilizing the services, the information is protected when it is entered and while it is retained.

SSL encryption is employed on all application and enrollment forms. Base Commerce is a PCI Level I Certified, Data Security Platform hence Personal Identifiable Information (PII), Account Holder Data (Personal Account Numbers / PAN) and Business Information (such as bank account numbers and tax ID Numbers) is considered to be "Restricted Data". This data is retained exclusively in our secure datacenters and always in an encrypted format. Only vetted and trusted employees who need the information to perform a specific job are granted access to Restricted Data. All employees are held to strict security practices and dictated by our Data Security Policies.

Contact Information

If users have any questions or concerns regarding our privacy policy,
please contact us at: info@basecommerce.com or
write to us at:
Base Commerce, LLC
1380 W. Auto Drive,
Tempe,
Arizona 85284